Contractor Agreement. Terms And Conditions.
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**Contractor Seal. Contractor Terms and Conditions Agreement.**
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This Agreement (“Agreement”) governs your relationship with Contractor Seal, In this Agreement, we will refer to you, the Contractor Service Provider, and all of your affiliates, agents, employees, representatives and subcontractors as “you” or “SP” and to Contractor Seal and its respective employees and agents as “we” or “us” or “Contract Seal“. References herein to the Contractor website, www.ContractorSeal.com (the “Site”) include any and all websites, mobile applications now, or hereafter, owned or operated by www.ContractorSeal.com or the Site. Your access to the Site, provided to you by Contractor Seal is subject to these legally binding terms and conditions. Please, carefully read all of the following Contractor Seal Service Contractor Provider Terms of Use (the “Terms of Use” or “Terms”) before proceeding. Your continued use of the Site and/or any Contractor services (the “Services”) indicates your acceptance of the Terms and that you intend to be legally bound by them. If you do not agree to be bound by these Terms, you should not use this Site. If you consider future amendments made to these Terms to be unacceptable, please cease using the Site. IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE LEGAL DISPUTES SECTION BELOW. PLEASE READ CAREFULLY. The document below sets forth the terms of use governing your utilization of our platform and services. Prior to accessing or engaging with any of the Contractor Seal Services or platform, it is essential that you carefully review, comprehend, and consent to the terms outlined herein. **IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT IMPACTS YOUR LEGAL RIGHTS AS EXPLAINED IN THE LEGAL DISPUTES SECTION BELOW. PLEASE READ THOROUGHLY.** By accessing or utilizing any of the Contractor Seal Services or platform, you acknowledge that you have read, comprehended, and agreed to abide by these terms. Should you disagree with these terms, we kindly ask that you refrain from using our services.
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**Date of last update: [4/23/2024]**
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Welcome to Contractor Seal! Access to our services, including our website ("www.ContractorSeal.com"), SMS, email notifications, applications, buttons, widgets, or ads (collectively referred to as the "Services"), provided by Contractor Seal Inc. ("Contractor Seal"), is governed by these legally binding terms and conditions. Prior to proceeding, please thoroughly review the following terms of use (the "Terms of Use" or "Terms"). Your continued use of the Services signifies your acceptance of these Terms and your intention to be legally bound by them. If you do not agree to be bound by these Terms, refrain from using the Services. If you find any future amendments made to these Terms of Use unacceptable, please discontinue your use of the Services.
By using Contractor Seal, you agree to all the terms outlined below.**
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**1. Definitions**
**Behavior Violations:** Companies engaging in unfair business practices, including convictions by Consumer Protection Agencies, failure to complete work after taking deposits, offering financial compensation for positive reviews anywhere online, or engaging in false advertising. **Claimer/Claiming Company:** A company that claims a Company Profile created on Contractor Seal for the same company by a Contractor or third party. **Company:** A business or individual contractor whose information and contact details are posted on the Services. **Company Profile:** A collection of accounts, data files, settings, photographs, audio-visual recordings, reviews, ratings, and descriptions containing information about a Company provided to Contractor Seal by Service Providers, Users, and/or third parties. **Content:** Any text, image, audio, video, or other form of data or information that you deliver, upload, or transmit to, or in connection with the Services, including but not limited to ratings, reviews, comments, posts, and any profile information that you elect to make public. **User Content:** Content that you or other Users submit or transmit to, or in connection with the Services. **Contractor Seal Content:** Content created and published by Contractor Seal in connection with the Services. **Third-Party Content:** Content originating from parties outside Contractor Seal or its users, made available through the Services. **Services Content:** All Content made available in connection with the Services, including your Content, Profile Content, Third-Party Content, and Contractor Seal Content. **Service Providers:** Companies providing Users with home professional services, which may or may not be a Claimer. **User/Users:** An individual or corporate entity that visits/uses/interacts with the Services to obtain a benefit or contribute content, and who may or may not be a Service Provider or a Claimer.
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**2. What We Agree On**
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In relation to Contractor Seal Contractors and Claimers:
Contractor Seal extends an invitation to homeowners and property owners seeking home improvement services. Users have multiple avenues to discover your services, either by conducting searches based on the service and city or by encountering your profile prominently featured on our website. Additionally, we may facilitate connections by sharing your contact details with users seeking recommendations. Information provided about your company is drawn from your Company Profile, which we may update based on the details you provide or information available online. Leads may also be directed to other Service Professionals based on user requests. While we strive to connect you with potential clients, we do not guarantee a specific number of leads or the level of user interest. Furthermore, we are not involved in contractual matters between you and users or responsible for user disputes. Contractor Seal retains the freedom to engage with other Service Professionals and does not exclusively contract with any party. User ratings and reviews are not part of our platform, as our focus lies solely on trust and reliability. Contractor Seal is bestowed upon contractors who demonstrate legitimacy and run reputable businesses. By holding a Contractor Seal, you commit to upholding our standards and may solicit ratings and reviews from users on other platforms at your discretion. Approval for listing on our platform is at our discretion, as is removal. If we find that a contractor fails to meet industry standards, their status may change to inactive and not recommended. If initial approval is not granted, reasons may be provided to assist with improvement. As an active Contractor/Company, timely response to user complaints is required. Failure to address complaints may result in the loss of your Contractor Seal and listing as inactive. Restoration of your Seal is subject to our discretion. By agreeing to this Agreement, you affirm that you are qualified and maintain the necessary licenses, bonds, and insurance. You must promptly update us on any changes to your status. You also agree to comply with Contractor Seal requirements, subject to potential updates. We reserve the right to monitor content on the Site for compliance. Your interactions with other users are solely your responsibility, and we are not obligated to mediate disputes. You agree that any content you provide is accurate and non-infringing. We reserve the right to remove content at our discretion. You authorize us to use your name, company name, and trademarks for promotional purposes. During the term of this Agreement, you may use Contractor Seal marks with our prior written consent. Ownership of Contractor Seal Content lies with us, and you may not reproduce or modify it without authorization. The Contractor Seal provided to you is for promotional use on our platform. By accepting this agreement, you acknowledge and agree to its terms. We may use your Content in many different ways. This includes publicly displaying it, reformatting it, incorporating it into advertisements Contractor Seal, distributing it, and allowing others to do the same on their own websites and media platforms. You hereby irrevocably grant us royalty-free, perpetual, irrevocable, non-exclusive, world-wide rights and license rights to use your Content for any purpose, and you hereby represent and warrant to Contractor Seal that you hold all the rights, licenses, authorizations necessary to grant such license, thereby irrevocably granting the users of the Site and any third party publicly accessing the Site, right to access your Content in connection with their use of the Site and any service thereon. Finally, you irrevocably waive, and cause to be waived, against Contractor Seal and its users any claims and assertions of moral rights or attribution with respect to your Content. By "use" we mean use, copy, publicly perform or display, distribute, modify, translate, and create derivative works of your Content;. You acknowledge and agree that all of the Content and information posted on the Site, including but not limited to Company Profiles, screening information, for all Contractor Seal Service Professionals, Members, and Claimers, excluding any logos or trademarked materials or other intellectual property of Service Professionals provided by Service Professionals), is the sole and exclusive property of Contractor Seal. You hereby declare and warrant that all information furnished to Contractor Seal, including the particulars outlined in your Company Profile, is not only accurate but also truthful. You commit to maintaining the accuracy of this information and agree to promptly update any changes. Should any inaccuracies or omissions be detected, you acknowledge the potential for significant damages, for which you accept full liability, and pledge to indemnify Contractor Seal against any third-party claims stemming from such inaccuracies. It is imperative that the individual associated with the profile during registration possesses the requisite authority to bind you to this Agreement. Contractor Seal retains the prerogative to contact Users regarding your services, solicit feedback, and display resulting ratings and reviews on our Site. However, we assume no liability for any User-generated comments, ratings, or communications. Contractor Seal reserves the right to display advertisements, whether adjacent to or incorporating your Content on our platform. You are not entitled to any form of compensation for these advertisements, and their format and scope may undergo modifications without prior notification. You undertake not to engage in any illegal or unethical conduct, including the unauthorized disclosure of user personal information to third parties, and commit to adhering to all pertinent laws and regulations. Knowingly disseminating, distributing, or vending Contractor Seal leads without explicit authorization constitutes a grave breach contract and may result in substantial damages. By partaking in such activities, you agree to indemnify Contractor Seal for any ensuing damages, encompassing regulatory fines and penalties. Only duly authorized employees or contractors directly affiliated with your business are permitted to engage with or render services to Users procured through Contractor Seal leads. You are expressly prohibited from selling, trading, or transferring leads to any other party without the express consent of Contractor Seal. Your participation in promotions or offers linked to your services is subject to the terms and conditions delineated by Contractor Seal. By utilizing Contractor Seal's platform or services, you explicitly consent to being contacted by us via various channels for matters relating to service provision. Contractor Seal shall not be held accountable for any delays or failures in delivering leads, and you retain the option to opt-out of non-essential communications at your discretion.Through your acceptance of these terms, you acknowledge and undertake to abide by them at all times, recognizing their significance in safeguarding the interests of our users, homeowners, property owners, our platform, and you yourself as a service provider and contractor. You acknowledge that our Services may not always be error-free, continuous, or undisrupted. We reserve the right to update, delete, disable, modify functionalities, or otherwise discontinue the Services at our discretion. We do not guarantee the availability, functionality, or accessibility of the Services at any specific time. Unauthorized distribution of content found on our Services is prohibited unless authorized by us. You are expressly prohibited from profiting from our Services without prior written permission. Unauthorized access to content through any means other than those authorized by us is prohibited.
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**3. RESTRICTIONS**
In your usage of the Contractor Seal platform, you are prohibited from engaging in any form of bullying or harassment towards users, Members, Claimers, or other Service Professionals. Additionally, you must refrain from uploading illegal material, modifying Site content, sending spam, or attempting to access User information through unauthorized means.
Specifically, you agree not to:
- Assist, encourage, or enable others to violate the terms and conditions of this Agreement or the Contractor Seal Terms.
- Assume the identity of any person or entity, including Contractor Seal officers or agents.
- Infringe upon the intellectual property rights of third parties, including copyrights, trademarks, patents, trade secrets, or any other proprietary rights.
- Utilize automated processes to extract, copy, process, access, or use our services, or to extract data or content from our Users, Content, or services without authorization.
- Collect, receive, transfer, or disseminate any personally identifiable information of any Contractor Seal User without explicit authorization.
- Engage in keyword spamming of reviews or profile text, manipulate search results, post fake or defamatory content, or trade reviews with other businesses.
- Reverse engineer, decompile, or disassemble the Contractor Seal platform, or access the underlying code except as interpreted and displayed in the browser.
- Upload, post, or disseminate any content that infringes upon intellectual property rights, promotes discrimination or violence, threatens minors, encourages illegal activities, or contains obscene or objectionable material.
- Modify, adapt, reproduce, distribute, translate, create derivative works, publicly display, sell, trade, or exploit the Contractor Seal Content (except your own ratings and reviews) without explicit authorization.
- Remove or alter any watermarks, copyright, trademark, or proprietary rights notice on any portion of the Contractor Seal platform.
- Send unsolicited advertising, electronic mail, promotions, spam, or chain letters through the Contractor Seal platform.
- Introduce computer viruses, worms, defects, Trojan horses, or other harmful items.
- Overload Contractor Seal's technology infrastructure or disrupt the Site's functionality.
- Bully, intimidate, harass, or threaten any Contractor Seal User.
- Use the Contractor Seal platform for unlawful purposes or in a manner that interferes with other users' enjoyment.
- Attempt to gain unauthorized access to Contractor Seal's systems or networks through hacking or other means.
Contractor Seal reserves the right to determine the publication or removal of data, Content, or information that violates any of the aforementioned restrictions.
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**4. Contractor Profiles:**
Upon providing information, we will create a profile for you. You are responsible for the confidentiality of your Contractor Seal and any activities associated with your profile. Prompt notification of any unauthorized use or inaccurate information on your profile is required. We reserve the right to deactivate or disapprove your profile at any time for any reason. When creating your Contractor Seal profile, accuracy in providing information about yourself and your company is essential to enhance your credibility on our platform.
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**5. Communications from Contractor Seal and other users:**
By using the Contractor Seal, you consent to receiving specific communications from us regarding your profile and agreement. This may include direct traffic from our website to yours and emails concerning customer complaints or confirmation of account creation. It is essential to maintain communication with us when addressing complaints; otherwise, you risk losing your Contractor Seal, and your profile may become inactive and unrecommended. Working together to resolve issues is the best course of action.
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**6. Links to Third-Party Sites:**
Our Services may contain links to third-party sites. Contractor Seal is not responsible for the content or changes to these sites. Your use of third-party sites is at your own risk. The terms of use and privacy policies of third-party sites may differ from ours. It is your responsibility to review the terms of use and privacy policy of any third-party sites.
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**7. Infringements:**
**Infringements:**
Users who register their businesses with us are responsible for any infringement of third-party copyrights or trademarks in the content they provide for their profile. Contractor Seal is not liable for any damages resulting from the use of infringing materials.
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**8. No guarantee:**
Contractor Seal does not guarantee the accuracy or completeness of materials on our platform. Your use of Contractor Seal is at your own risk. While our aim is to improve the contracting industry, we provide our services "as is," without any warranties or guarantees. We do not assure error-free, uninterrupted, or secure services, and we are not responsible for the accuracy or reliability of information obtained from our platform. We strive to offer excellent service, but perfection cannot be 100% guaranteed at all times.
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**10. Promotions**
From time to time, Contractor Seal may run promotions or games ("Promotions") through the Services. By participating, you release Contractor Seal and its partners from any liability. You must follow the rules of each Promotion, and if you don't, you may be disqualified from winning any prizes. Contractor Seal reserves the right to cancel, terminate, or change any Promotion or its rules without notice. If you join our promotions, you have to follow the rules, and we're not responsible for anything that happens in the end.
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**11. Cancellation**
Contractor Seal reserves the right to cancel or suspend any of your privileges related to using the Services at any time and for any reason. This may include not following the Terms of Use or Contractor Agreement Terms. We have the authority to prevent you from using our Services whenever necessary to maintain the safety of our platform for all users.
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**12. Legal Disputes**
We want to resolve any issues with you quickly and fairly. You agree to resolve any disputes with Contractor Seal according to the terms outlined below or as otherwise agreed in writing. Before taking any other action, please contact us directly.
Improperly Filed Claims: Any claims against Contractor Seal must follow the procedures outlined in this section. If you file a claim incorrectly, we may be able to recover legal fees.
No Class Actions: You agree to resolve any disputes with Contractor Seal on an individual basis and not as part of a class action.
Law and Forum: Any legal disputes will be governed by the laws of Ontario, Canada. You agree to resolve any disputes exclusively in Toronto, Ontario, Canada, unless we agree otherwise. Arbitration Option: For smaller claims, we may use arbitration to resolve disputes instead of going to court. If you have a problem, talk to us first. If that doesn't work, we'll handle it according to these rules.
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**13. General**
These Terms constitute the entire agreement between you and Contractor Seal, governing your use of the Services. If any part of these Terms is deemed unlawful or unenforceable, it will be removed, but the remainder will still apply. Contractor Seal may assign its rights under these Terms without your consent, but you cannot assign your rights without our permission. Non-enforcement of any part of these Terms by Contractor Seal does not relinquish our rights. Contractor Seal shall not be held liable for failures to perform due to circumstances beyond our control, including mechanical, electronic, or communications failures.
Severability and Waiver: If any provision of this Agreement is deemed unenforceable, it will be modified to reflect the parties' intention, while all remaining provisions will remain in effect. Failure of Contractor Seal to exercise any right provided herein does not waive further rights. No waiver by Contractor Seal of any breach shall affect subsequent breaches.
Assignment of Rights. Contractor Seal may assign its rights without your consent. You may not assign your rights under this Agreement without Contractor Seal's written consent, and any attempted assignment is void.
Force Majeure. Contractor Seal shall not be liable for failures to perform due to circumstances beyond our reasonable control, including mechanical or electronic failures.Relationship wise you and Contractor Seal are independent contractors, and no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created. Contractor Seal reserves the right to cancel or suspend your privileges related to the Site for any reason, at our sole discretion. By agreeing, you confirm that you have read and understood these Terms and agree to be bound by them, including any incorporated Terms by reference.
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**14. International Users Including Users from the USA**
Contractor Seal oversees, manages, and runs the Service from Toronto, Ontario, Canada. If you access the Service from outside Canada, you must adhere to local laws. You agree not to use the Contractor Seal Content from www.contractorseal.com in any way prohibited by applicable laws, restrictions, or regulations. Contractor Seal cannot be held responsible for local laws, restrictions, or regulations in your area.
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**15. Removal Of Your Information**
Upon your request and after careful review, we may modify or remove your personal information from our main database. However, please be aware that complete deletion from our secure databases may not always be feasible. In such instances, we will ensure that the data is inaccessible to anyone else. You can also update your information by contacting us. Please understand that public information regarding a business may not be removed. Please note that immediate action cannot be guaranteed.
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**16. Fees**
our agreement with Contractor Seal entails an initial term of twelve (12) consecutive months. Membership Payment:** Payment options include full payment in advance for a twelve (12) month term or monthly payments through an approved method. Full advance payments are non-refundable. Contractor Seal reserves the right to deem any behavior inappropriate and may cancel your profile, listing you as inactive or not recommended, if it violates our standards. Contractor Seal reserves the right, at its sole discretion, to downgrade or terminate your profile without prior notice. You can terminate your profile after the initial twelve (12) month term with sixty (60) days written notice. Again, full advance payments are non-refundable.
It's your responsibility to ensure that your chosen communication methods and contact/billing information are accurate and up-to-date. Contractor Seal cannot be held responsible for undelivered account notifications. You must promptly inform Contractor Seal of any changes or potential security breaches related to your payment method.
Any failure to settle your account within 60 days will result in profile cancellation and classification as inactive or not recommended on profile. You remain liable for any outstanding amounts. Any disputes regarding account charges must be submitted in writing within thirty (30) days of the incurred charges. Failure to do so waives your right to dispute, and all charges become final.
Past due accounts may be referred to a third-party collection agency and reported to credit rating agencies. You are responsible for any associated collection and litigation fees. No fees or terms will be in affect or collected if they violate applicable laws in Canadian provinces or American states. Contractor Seal is authorized to charge required taxes on your payments, along with the Package you pick. If you are not approved for our Contractor Seal you will not be charged anything. We will promptly discard your payment information for security purposes. Although rare, there is a possibility of erroneous charges, overcharges, or undercharges. If such an event occurs, please notify us immediately.
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**17. Contractor Seal Usage**
During the term of this Agreement and while you remain compliant with all its terms and conditions, Contractor Seal grants you a non-exclusive, non-transferable, non-sublicensable license to use and display the Contractor Seal, incorporating your company name, for marketing purposes. However, such use must adhere to Contractor's standards and guidelines for proper usage. You may only use the Contractor Seal if you pass Contractor Seal's screening and meet their criteria, which may be reviewed annually and at any other time at Contractor Seal's discretion. Contractor Seal reserves the right to terminate this Agreement at their discretion. You agree to use the Contractor Seal solely for the services for which you have been pre-screened, such as plumbing if that's the service you provide. Additionally, you may only use the Contractor Seal in the specific province or state for which you have been pre-screened. Misrepresentation of Contractor Seal's products or services, your affiliation, or the Contractor Seal itself is prohibited. Any changes in your screening status must be promptly reported, and failure to meet screening criteria may result in immediate suspension of your license, with termination of the Agreement if not remedied within thirty (30) days. The license granted is solely for the use of the Contractor Seal and does not extend to Contractor's name or logos separately. Access to the Contractor Seal must be through methods provided by Contractor Seal, such as email files for online use or other methods offered by Contractor Seal, including flyers, business cards, yard signs, and work vehicles. Modifications to the Contractor Seal are prohibited, and it must be used in its provided form and format. Active Contractors on the platform must add the Contractor Seal to their website within 10 days of approval, linking it to their Contractor Seal profile for customer verification.
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**18 INDEMNIFCATUON, LIMITATATION, LIABILTY AND DISCLAMIMER OF WARRANTIES**
You agree to indemnify, defend, and hold harmless Contractor Seal, its agents, officers, directors, shareholders, suppliers, partners, employees, and successors ("Indemnified Parties") from any and all claims, demands, damages, liabilities, including personal injury, intellectual property infringement, fraud, deceptive advertising, violation of laws or regulations, property damage, attorneys' fees, and court costs arising directly or indirectly from your work, dealings with customers, services, representations, advertising, obligations (including confidentiality obligations regarding user personal information) as outlined in this Agreement, including any additional work, and your use of the Contractor Seal. This indemnification applies regardless of fault or negligence of Contractor Seal or the Indemnified Parties. Limitation of Liability: Contractor Seal, its affiliates, agents, licensors, suppliers, directors, officers, or employees shall not be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages, whether based on warranty, contract, tort, or any other legal theory, even if advised of the possibility of such damages. Contractor Seal's maximum cumulative liability for any losses or damages related to your access to the Site and services therein shall be limited to the lesser of the amount paid by you to us during the twelve months prior to the action giving rise to liability or CDN $20.00.
Risk Your use of the Site is at your own risk, and Contractor Seal assumes no liability or responsibility for the Content, your use of the platform, or the handling of your personal information. Content and information accessible through the Site may contain inaccuracies or typographical errors. Contractor Seal and its affiliates make no representations or warranties regarding the accuracy or completeness of the Content or information on the Site, or the reliability of any advice, opinion, statement, or other information displayed. You acknowledge that any reliance on such information is at your own risk. Contractor Seal provides services "as is," "with all faults," and "as available," including all Content, software, materials, services, functions, and information on the Site. Contractor Seal disclaims all warranties, express or implied, including warranties of title, merchantability, fitness for a particular purpose, or non-infringement. Contractor Seal does not warrant that the Site will be error-free, uninterrupted, secure, or produce specific results, or that information obtained from the Site will be reliable or accurate. Any advice or information provided by Contractor Seal or its affiliates does not create a guarantee. If you are dissatisfied with the Site, Content, or the Terms of this Agreement, your sole remedy is to discontinue use of the Site.
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*19 Law and Jurisdiction for Legal Disputes**
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This Agreement is governed by the laws of the Province of Ontario, Canada, as they apply to agreements made and performed entirely within Ontario among Ontario residents, without regard to conflict of law provisions. You agree that any claim or dispute against Contractor Seal must be exclusively resolved by a Provincial or Federal court located in Toronto, Ontario, Canada, unless otherwise agreed by the parties or as described in the Arbitration Option paragraph below. For the purpose of litigating such claims or disputes, you consent to the personal jurisdiction of the courts in Toronto, Ontario, Canada. Arbitration Option: For any claim (excluding claims for injunctive or equitable relief) totaling less than CDN $25,000.00, the party seeking relief may choose to resolve the dispute through binding non-appearance-based arbitration. Arbitration will be conducted by an established alternative dispute resolution (ADR) provider mutually agreed upon by all parties. The arbitration may be conducted by telephone, online, or solely based on written submissions, as chosen by the initiating party. Personal appearances by parties or witnesses are not required unless mutually agreed upon by the parties. Any award rendered by the arbitrator may be entered in any court of competent jurisdiction. Applicability of Laws: Individuals accessing our platform from states of the United States or provinces of Canada where these terms may not apply are responsible and should refrain from using our platform.
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*20 Legal Disputes**
Contractor Seal is committed to resolving disputes quickly in a cost effective and neutral way (“Contractor Seal Resolution Process”). Accordingly, you and Contractor Seal agree to resolve any dispute that arises out of this Agreement or our services (a "Claim") in accordance with one of the subsections below, or as Contractor Seal and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly. In connection with any dispute that arises out of this Agreement or our services, you agree to the following. Get In Touch – It is our belief that many disputes can be resolved amicably. We encourage you to contact us by phone or email before resorting to alternatives; Improperly Filed Claims – Claims you bring against Contractor Seal must be resolved in accordance with this Legal Disputes Section. A claim filed or brought contrary to the Legal Disputes Section shall be considered improperly filed. A claim filed contrary to the Legal Disputes Section may allow Contractor Seal to recover legal fees, provided that Contractor Seal has notified you in writing of the improperly filed claim and you have failed to promptly have the claim withdrawn. Best Efforts – Both parties agree to use their best efforts to settle any dispute, Claim, question, or disagreement directly through good-faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration. This includes, but is not limited to, the provision of all relevant information and documentation concerning any Claim within a timely manner. NO CLASS ACTIONS OR ARBITRATIONS – YOU AGREE TO RESOLVE ANY CLAIMS RELATING TO THIS AGREEMENT OR OUR SERVICES ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ARBITRATIONS, CLASS ACTIONS, AND CONSOLIDATION WITH OTHER. ARBITRATIONS ARE NOT PERMITTED.
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